Get in Touch
Speak to our team, we are available 24/7 worldwide
Contact
- 124 Balmoral Drive, London, UB4 0BZ, United Kingfom
- contact@roovo.co.uk
-
07502 450607
07961 289637
Contact
- 124 Balmoral Drive, London, UB4 0BZ, United Kingfom
- contact@roovo.co.uk
-
07502 450607
07961 289637
FAQ's
You can make a booking at any of our properties online via our website by searching for your preferred property or location. Feel free to give our reservations team a call to assist with your booking on 07502 450607 or 07961 289637.
At the time of booking, you will be provided with our Booking Terms & Conditions which includes the cancellation and amendment policy. Please read these thoroughly as whether you will be charged for any cancellations or amendments will depend on the rate booked and how far the check-in date is. To make a cancellation, speak to our support team via our live chat, which is located at the bottom of your screen.
Standard check-in time is 3pm and check-out is 10am. If you are looking to arrive earlier or leave later, we do offer an early check-in and late check-out service which can be added to your booking for an additional fee, subject to availability. We advise you to book these prior to arrival. This can be done through messaging our Guest Management Team.
Yes, some of our properties do have car parking, spaces in which are subject to availability. These should be booked prior to arrival via our live chat to avoid disappointment, and are usually charged nightly (fees vary per property). Once you have booked your parking space, details will usually be provided a few days before your arrival regarding access codes and directions.
Access details will be detailed in your check-in instructions email, which is usually provided a few days prior to arrival. Generally this will describe where the keys for your accommodation are, what floor the apartment is located on and any other necessary information.
We will always try to accommodate late check outs, but it is dependent on availability. Please contact our team if you would like a late check out and they will be able to look into this for you.
Our Guest Management team are available between 07:00 and 23:00 Monday to Friday, and are available 24 hours a day Friday to Sunday.
